Customer retention is the key
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Focus on increasing customer retention first
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Don’t overspend on growth marketing without good retention rates
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What’s the ideal customer retention rate?
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Next steps to increase your customer retention
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I heard this week that Welo.space closed its doors. That hit me because I know many folks used Welo to create small, cozy spaces for their teams and communities. Honestly, not everyone understands the value of virtual spaces and I usually say if you're not a creative business person and a culture builder, maybe this is not for you. But if you have worked remotely before and experienced this kind of environment where you feel like you are inside a physical office, you can tell is hard to move back to Teams or Slack.
Why People Picked Welo
You could set up tables, move around, and talk in small groups using spatial audio without feeling boxed in. It felt closer to sitting in a real room than staring at squares on a screen.
The Best Alternatives Now
GoBrunch
I've been working with my team for pretty much 3 years. Each of them has their own office room and they can join each other's to ask questions, collaborate or attend workshops. If I need to speak with them, I just join their rooms like "Hey how's the project coming along?". Before I was using only Slack and it was super bureaucratic as we had to schedule the time for our meetings. Now, with the culture that we established, we don't wait if we need help and I actually encourage all members to always communicate verbally instead of chat. I'd say I was able to boost our productivity 10x.
Instead of tables scattered in one space, GoBrunch gives you different rooms inside the same building. Think of it like having your own café with a main room, a private meeting room, and even a quiet room for focus - all in the same place.
Clients don't need sign up to visit us and some rooms are locked to prevent interruptions if we are having a private sessions.
More information: gobrunch.com
Gather
Gather gives you a pixel-style world where your avatar walks around. Some people like that game vibe, especially for team socials or events with many attendees.
More information: gather.town
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